Return & Refund Policy

At Wristcraft.shop, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return and refund process.

📦 1. Returns Eligibility

You may request a return within 30 days of receiving your order if:

• The item is unused and in its original condition
• The product is in original packaging
• You have proof of purchase (order confirmation)

❌ 2. Non-Returnable Items

We do not accept returns if:

• The product has been used or damaged by the customer
• The item is not in its original condition
• Return request is made after 30 days

🔄 3. Return Process

To initiate a return:

1. Email us at riazulmollik45@gmail.com
2. Provide your order number and reason for return
3. Our team will guide you with return instructions

💰 4. Refunds

Once we receive and inspect your returned item:

• Approved refunds will be processed within 5–7 working days
• Refunds will be issued to your original payment method

🚚 5. Return Shipping

• Customers are responsible for return shipping costs
• Original shipping charges (if any) are non-refundable

⚠️ 6. Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos/videos as proof
• We will offer a replacement or full refund

🔁 7. Exchanges

We currently offer exchanges only for defective or damaged items.

🇬🇧 8. UK Customers

This policy applies to all customers across the United Kingdom. We aim to provide a smooth and reliable return experience.

📩 9. Contact Us

For any return or refund queries, contact us at:
📧 riazulmollik45@gmail.com